How to make purchases at CIEGOMONTERO?
Orders and payments are made online through a simple and intuitive purchasing process:
1. Register with the information requested in the corresponding form.
2. Fill out your address book.
3. Add the products you wish to purchase to the shopping cart.
4. Make the payment by completing the required data.
What are the delivery methods, timeframes, and rates?
Some products are delivered to your home while others must be picked up at our suppliers' warehouses. Keep in mind that the same order can be divided into several deliveries.
The delivery time is three (3) to five (5) business days, once the order is approved.
Please note that the total shipping cost is detailed during checkout. There is no additional charge to the RECIPIENT upon delivery.
What payment methods are accepted in the store?
Credit/debit Cards: Visa, MasterCard, AMEX, Diners, Discover, JCB.
How can I purchase from the store if my card or bank account is in a currency other than CAD?
When you make a purchase, your bank will withdraw the corresponding funds from your account, applying the exchange rate in effect at the time of the transaction.
Are there quantitative restrictions?
The minimum amount for a purchase order is 15.00 CAD.
The total amount of all orders may not exceed 750.00 CAD per month per catalogue.
Why is my credit card being declined?
Your credit card payment may be denied for multiple reasons:
• The data provided during the payment process does not match the data on your card. A simple typographical error in one of the fields can cause the transaction to be rejected.
• You have not activated the security code: Some credit cards, to protect you from online fraud, require an additional security code that you have to enter to confirm the payment. This code is provided by your bank.
• Your card may have run out of sufficient funds to pay for your purchase. Pay special attention if your account is denominated in a currency other than Euros, due to currency conversion issues.
• The amount of your purchase order may have exceeded the daily/monthly limit per transaction/set by your bank for the card.
• Your card may have expired.
• In the face of a declined order, you should check if the bank sends you any notification, on many occasions that happens and you just have to contact the bank to approve the operation and then try to buy again.
It is important that you contact your bank to confirm that there are no blocks on your account that prevent us from charging the card. Make sure the billing address specified on your purchase order matches the one on file with the card-issuing bank.
If you believe that the cause is not one of the aforementioned problems, write to Customer Service at [email protected] or contact us at the store's WhatsApp +1 (226) 803-5001.