TERMS AND CONDITIONS.

Legal NoticeConditions of UseModification of T&CPurchase ProcessPayment MethodsShipping and DeliveryReturns and Refunds PolicyPurchase restrictionsData ProtectionCookie PolicyIntellectual propertyLimitation of liabilityAnti-fraud controlApplicable Law and JurisdictionPenalties

Legal Notice


This site is owned and operated by:

CIEGOMONTERO.COM(hereinafter , “CIEGOMONTERO”)

Business Identification Number (BIN): 1000794443

Registered and corporate address: 10 Four Seasons Place, 1000, Toronto, Ontario, Canada, M9B-6H7

Email: [email protected]

Telephone: +1 (437) 247 1427


Thank you for visiting this website. Before activating your account, please carefully read our Terms and Conditions (hereinafter, "T&C"), as any use of this website constitutes acceptance of these T&C. By activating your account, you acknowledge and agree to the T&C, and you are bound to comply with the provisions set forth herein. You also acknowledge any amendments and modifications that may be adopted later during the periodic review processes established.


CIEGOMONTERO reserves the right to change or update the information on the site and to correct errors, inaccuracies or omissions at any time without prior notice. 


If you continue to access or use our service after any modifications take effect, you agree to be bound by the revised terms. If you do not agree to the new terms, in whole or in part, please stop using the website and the service.

Conditions of Use

Access to and use of this website is the sole responsibility of the CUSTOMER, who agrees to use the services and content appropriately and not to engage in illegal activities.


By using this website and placing orders through it, you declare:

  • That you are over 18 years old and have the legal capacity to enter contracts, and that your email address, postal address, and other contact details are accurate. You also agree that we may use this information to contact you if necessary. If you do not provide all the information we require, we will not be able to process your order.
  • That you will use this website only to make legitimate inquiries or purchases.
  • That you will not place any false or fraudulent orders.
  • That you will not list any of the products from our catalog on another platform or any other digital medium for redistribution or resale of any kind.


The CUSTOMER declares that the following statements are correct:

  • You are legally authorized to use the services, both in the place of origin of the purchase and in the destination of delivery.
  • You are the legal holder of the bank card used for payment and are authorized to make this purchase of food products for your own consumption or to donate them to individuals or non-governmental organizations in the country you have selected as the destination or delivery location.
  • You are not violating any legal restrictions, either in the country of origin of the purchase or in the destination country (place of delivery of the products) and therefore have no impediment to using this platform.

Violation by the CUSTOMER of the T&Cs described here will entitle CIEGOMONTERO to cancel or suspend your account immediately, without prior notice and without any liability, for any reason, including without limitation; it additionally implies incurring in punishable conduct ranging from civil to criminal liability.

Modification of T&C

CIEGOMONTERO reserves the right to modify these T&C at any time. The changes will be notified to the CUSTOMERS by publishing them on the website.

Purchase Process

To make a purchase, the CUSTOMER must follow these steps:  

  1. Create your account.
  2. Product selection.  
  3. Add to cart.  
  4. Review and confirm the order.  
  5. Make payment using the available methods.  
  6. Receive order confirmation.

All purchases and transactions made through this website are subject to a verification and confirmation process, which may include checking product stock and availability, validating the payment method, and complying with the conditions required by the selected payment method.

Payment Methods

Accepted payment methods are:

  • Credit/debit card
  • Other forms of payment authorized and available in the market.​


All payments are protected by standard security measures.

For more information go to the page (Paymenth method).

Shipping and Delivery

Orders will be delivered within three (3) to five (5) business days. Shipping costs will be free shipping, but this condition may vary depending on the destination region of each shipment and the quantity of products ordered, which will be informed to the user in advance at the time of purchase.

For more information go to the page (Delivery policy).

Returns and Refunds Policy

The CUSTOMER has the right to cancel the purchase before receiving the order by notifying us through the contact channels within a period not exceeding 24 hours. Products must be returned in perfect condition. The refund will be processed within seventy-two (72) hours of receiving the return.

For more information go to the page (Return policy).

Purchase restrictions

reserves the right to indefinitely block the CUSTOMER who is detected attempting to violate our restrictions.


CIEGOMONTERO reserves the right to reject or cancel for legitimate reasons any Order in which the number of products or the amount to be paid (for a single Order or for several accumulated Orders) or other elements clearly indicate that the CUSTOMER is not a consumer or proves the development by the CUSTOMER of an economic activity related to the products requested or, in general, any Unauthorized Order in accordance with the applicable legislation in the place of destination of the purchase.


The minimum amount for a purchase order is 15.00 CAD. The total amount of all orders added together cannot exceed 750.00 CAD per month per catalog.

Data Protection

In compliance with the requirements established by PIPEDA (Personal Information Protection and Electronic Documents Act), the personal data of the CLIENTS will be processed in accordance with our Privacy Policy. The CLIENT has the right to access, rectify and delete their data, among other rights.

Cookie Policy

For more information go to the page (Cookie policy).

Intellectual property

All content on the website, the set of trademarks, whether figurative or not, as well as all illustrations, images, logos and any content present on the website (including, but not limited to, the General Conditions of Use) are and will remain the exclusive property of CIEGOMONTERO or the owner of the corresponding intellectual property rights.


The reproduction, modification or use of these trademarks, illustrations, images and logos or any other content of the website, in whole or in part, for any reason and on any medium, is prohibited without the prior express written consent of CIEGOMONTERO or the owner of the corresponding intellectual property rights. The above provision shall also apply to copyrights, designs and models, as well as patents present on the website.

Limitation of liability

Liability cannot be demanded for CIEGOMONTERO for the obligations established in these General Conditions of Use, when the breach of said obligations is attributable to acts of third parties, even when said acts are foreseeable, due to the fault of the user, to the occurrence of a circumstance of force majeure, as defined in the applicable jurisdiction, or any other circumstance that reasonably escapes the exclusive control of CIEGOMONTERO .


The information available on the website is provided without any warranty, either express or implied, as to its completeness, accuracy, timeliness, non-infringement, availability, reliability or integrity of the data, products, accessories or services appearing on the website or as to their suitability for the intended use by the user. CIEGOMONTERO  declines all liability for direct and indirect damages, whether foreseeable or not, suffered as a result of the use of the website. If liability is established for damages suffered by the user, which are exclusively attributable to the execution of the order, such liability shall be limited to the amount of the order paid by the CUSTOMER.


To the maximum extent permitted by applicable law, in no event CIEGOMONTERO or its suppliers be liable for any special, incidental, indirect or consequential damages of any kind (including, but not limited to, damages for loss of profits, loss of data or other information, due to business interruption, for personal injury, loss of privacy arising out of or in any way related to the use of or inability to use the service, third-party software and/or third-party hardware used with the service, or otherwise in connection with any provision of these Terms), even if CIEGOMONTERO or any supplier has been advised of the possibility of such damages and even if the remedy fails of its essential purpose.


Some jurisdictions do not allow the exclusion of implied warranties or the limitation of liability for incidental or consequential damages, meaning that the above limitations may not apply. In these jurisdictions, the liability of each party will be limited to the maximum extent permitted by law.

Anti-fraud control

CIEGOMONTERO maintains a zero-tolerance policy against any manifestation of fraud, as a fundamental principle to ensure a secure shopping environment for our CUSTOMER.


CIEGOMONTERO reserves the right to suspend or cancel the execution and delivery of an order, regardless of its nature and degree of execution, in case of fraud, whether consummated or attempted.


The CUSTOMER's order may be postponed for anti-fraud control. It may also be suspended for a longer period to conduct a more rigorous investigation and prevent fraudulent transactions.


The CUSTOMER and/or recipient is warned that they may be exposed to legal proceedings in the event of claims initiated due to chargebacks for fraud.


As part of the fight against Internet fraud, data related to the CUSTOMER's order may be communicated to third parties authorized by law or designated by CIEGOMONTERO solely to verify the CUSTOMER's identity, as well as the validity of the order, the payment method used, and the intended delivery.

Applicable Law and Jurisdiction

The T&Cs expressed herein shall be subject to the laws on the subject matter in force in Canada. Any dispute, agreement or mediation shall be resolved in the Canadian jurisdiction system.

Penalties

CIEGOMONTERO, its subsidiaries and directors are not, to the best of its knowledge, controlled by a person and/or entity that is currently subject to sanctions administered by the United States of America, the Office of Foreign Assets Control (“OFAC”) of the Department of the Treasury, the United Nations Security Council, the European Union or other relevant and validly recognized sanctioning authority.