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To request a partial or total RETURN, the CUSTOMER must contact the “CUSTOMER SERVICE” team by sending a communication to the official caemontero.com email.
The CANCELLATION and RETURNS processing is carried out through the digital store email info@ciegomontero.com within a period that will not exceed 24 hours.
CANCELLATIONS of complete orders will only be accepted prior to DELIVERY at DESTINATION or PICKUP at the supplier's warehouse as the case may be; In particular cases, they must be consulted individually with the “CUSTOMER SERVICE”.
When making a CANCELLATION and RETURN request, the CUSTOMER has the obligation, in appropriate cases, to inform the RECIPIENT of the PURCHASE, so that he or she does not accept said products.
In the event that a CANCELLATION request is made and the RECIPIENT has received the products, they must return them in their original packaging, sealed and in perfect condition, just as they were received. Otherwise, the balance RETURN will not be effective.
Ciegomontero.com will indicate the refund of the money to the CUSTOMER within a period of 72 hours after the date on which blindmontero.com receives the returned products. blindmontero.com will make the RETURN through the same payment method that the CUSTOMER used to make the PURCHASE. The CUSTOMER will not pay any fee for said REFUND.
Likewise, when a refund is appropriate, the amount will be refunded to THE CUSTOMER in the same currency as the product and/or service was charged. The exchange rate imposed by the Bank issuing the card in question will apply to this value. Ciegomontero.com in no case will be responsible for the difference up or down that THE CUSTOMER receives in refund.
Ciegomontero.com reserves the right to REJECT or CANCEL your ORDER at any time for certain reasons, including, but not limited to, the following:
PRODUCT AVAILABILITY
ERRORS in the description or prices of Goods
ERRORS in Your ORDER
THE CUSTOMER will not have the right to cancel a DELIVERY ORDER for the following PRODUCTS:
PRODUCTS clearly personalized or made to your specifications.
PRODUCTS whose nature makes them ineligible to be returned, deteriorate quickly, or are already expired.
PRODUCTS not suitable for RETURN for health or hygiene reasons and that did not remain sealed after receipt.
PRODUCTS whose nature, after delivery, were inseparably mixed with other PRODUCTS.
Any claim regarding the PRODUCTS purchased must be processed electronically to info@ciegomontero.com or through the “ONLINE CUSTOMER HELP” enabled on the site or on WhatsApp.
Requests for product returns will be accepted only in the event that at the time of delivery it is proven that they do not meet the quality requirements established by CORALAC or are in poor condition, which must be verified by authorized CORALAC personnel. .
If the CUSTOMER is interested in any claim for the reasons provided for in the CANCELLATIONS AND REFUNDS section, he/she must first contact blindmontero.com through the communication channels established in the previous section and request, if appropriate, the corresponding refund. In the event of claims that result in COLLECTIONS (CBK), the CLIENT's account will be disabled until the process is concluded. To reactivate it, the CLIENT is obliged to previously pay the costs derived from the claim process.
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In the CORALAC store on the blindmontero.com platform, the CUSTOMER will find the delivery methods defined below:
DELIVERY IN SUPPLIER WAREHOUSE
HOME DELIVERY
SHIPPING: Home deliveries will have an additional cost. The delivery price is detailed at the time of purchase by the CUSTOMER.
The delivery or collection period will be 3 business days and begin counting from the sending of the confirmation and approval email of the ORDER, which will be duly detailed in the billing order issued to THE CUSTOMER.
The information provided by the CUSTOMER in their order must contain the personal data of the recipient who receives it, telephone number, email address, as well as the delivery address; Otherwise, the order may be withheld until THE CUSTOMER rectifies the correct information.
Ciegomontero.com reserves the right to cancel ORDERS with insufficient information without the right to refund.
THE CUSTOMER or RECIPIENT of the ORDER as appropriate, must check the external condition of the package and products at the time of delivery.
In places where transit is impossible due to the deterioration of the streets or the lack of access roads, delivery will be made to the location closest to the delivery address.
The RECIPIENT of the order will receive or collect the shipment within the established period according to the defined place after the confirmation and approval of the PURCHASE, signing the corresponding DELIVERY DOCUMENT as proof of receipt. The RECIPIENT of the ORDER must fully review it before signing the DELIVERY RECORD.
If the RECIPIENT is absent at the address at the time of delivery, a second attempt will be made. If the situation persists for a second time, ceomontero.com will contact THE CUSTOMER to request a change of RECIPIENT or CANCELLATION of the ORDER.
Mandatory procedure in case of missing or damaged product (Any delivery method)
THE CUSTOMER or, where appropriate, the RECIPIENT of the ORDER must communicate the absence or degradation of the product to the “CUSTOMER SERVICE” of ceomontero.com. The “CUSTOMER SERVICE” of ceomontero.com may request any data related to the identity of the CUSTOMER or RECIPIENT of the ORDER and proceed with any verifications necessary for the case.
Ciegomontero.com recommends that the CUSTOMER check that they have received their entire ORDER at the time of its DELIVERY. In case of non-conformity, you must reject the DELIVERY and inform the distributor immediately.
- +53 7 6828737
- coralac@heladoscoralac.com